A Descriptive Study for Various Accreditation System and Their Benefits Towards Patient in Selected Hospital at Bangalore

Prathviraj¹*, Lakshmi Bai D² and Antara Chakraborty^3
1Department of Hospital Administration, Acharya Institute of Allied Health Science, RGUHS, India
²Department of Hospital Administration, Padmasree Collage of Hospital Administration RGUHS, India
³Department of Optometry, RGUHS, India
*Corresponding Author: Prathviraj, RGUHS, Acharya institute of allied health sciences, Soladevanahalli, Bangalore, Karnataka, India.

Published: October 16, 2024

DOI: 10.55162/MCMS.07.250

View Pdf

Abstract  

Introduction: The medical tourism growth along with insurance and corporate, which has increased the demand for quality healthcare, made it create national and international accreditation bodies where care quality is brought in a harmonized way. Accreditation also plays a vital role in building service excellence and patient safety through NABH and JCI frameworks.

Aim: This study aims at investigating different accreditation systems and their benefits to the patients in a selected hospital in Bangalore.

Objectives: The study has been enumerated in two primary objectives, and these are: (1) an investigation of the various accreditation systems available for hospital healthcare in Karnataka and (2) assessment of the benefits and patient satisfaction in the chosen hospital.

Methodology: A descriptive cross-sectional study design was employed. Data regarding the primary and secondary sources were collected. Primary data were collected from structured questionnaires and face-to-face interviews with 100 inpatients, whereas the secondary data were derived from literature pertinent to the area of study. This research has been conducted using a simple random sampling technique and analyzed using frequencies and percentages over a period of 3-4 months.

Result: The findings indicate the ways in which Karnataka accreditation systems, particularly NABH and NQAS, can increase patient safety and improve the quality of care. The patients reported high percentages of access, convenience, and continuity of care with excellent communication among staff. The overall patient dissatisfaction was remarkably low except for some of the areas for improvement. The findings indicated that the accredited hospitals have a proportionate increase in the quality of services and patient safety.

Conclusion: This study will, therefore, underpin the significance of accreditation in healthcare and further proposes some future directions for the improvement of patient satisfaction.

Keywords: Hospital Accreditation; Patient Satisfaction; Quality Healthcare; NABH; ISO; NQAS; Medical Tourism

.